Q: What forms of payment does your site accept?
A: We accept VISA, MasterCard, eCheck, WireTransfer and euroDebit on our website. All your credit card information is encrypted using SSL (secure socket layer) provided by VeriSign, the world's leader in secure data transfer.

Q: How Do I Place An Order?
A: When you click “Buy now”, you will be taken to our Order Form. Please fill in your contact information and shipping address below. When you are done, click "Make Payment", and  you will be forwarded to the secure page to make the payment using your credit card. At this point, you will submit your order for processing.

Q: Are credit card transactions over the Internet safe?
A: The credit card area on our site is secure. We utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.

Q: What level of encryption do you use?
A: We use 128bit SSL (secure socket layer) level encryption which is one of the most advanced encryption technologies available today. Any information sent over the Internet is encrypted into an unbreakable code before it is sent. This ensures that no third party can intercept and decipher your personal information. It is certainly much safer than giving your credit card in a restaurant or mail order over the phone.

Q: Do you keep my Credit Card details?
A: Your credit card details are transferred over a highly secure VPN (Virtual Private Network) to our authorization server which is not directly connected to the Internet. Your credit card details are then entirely deleted from our systems after the transaction has been completed.

Q: What's the difference between a generic and a brand name drug?
A: Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer.

Q: Why are generic drugs cheaper than brand name ones?
A: They're less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it.

When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.

Q: What is the quality of generic drugs?
A: To be considered "bioequivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.


Q: What are the manufacturing standards for generic drugs?
A: The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.

Q: What is your cancellation policy?
A: You may cancel your order before your order is shipped by sending us an e-mail message. We can not accept order cancellation once the order is shipped.

Any chargebacks / disputes to credit cards without communicating with us first will be treated as Fraudulent. All details, including original order form, Terms and Conditions, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.